Updated 10.10.2024
This Privacy Policy, which we’ll call 'This Policy' for short, details how Game Lounge Limited handles the information and personal details you provide, enabling us to effectively manage our connection with you.
This Policy covers all our websites, apps, products, and services linked to this document, although some might have their own privacy policies—collectively known as Our services. The objective here is to make clear the types of data we gather, why they are collected, how they’re processed, who they’re shared with, your rights around this data, and other critical privacy-related matters.
Any personal data you submit or that we already have will be processed following the guidelines laid down in this Privacy Policy. The information can be submitted via our Game Lounge site (‘The Website’) or through any other methods we might provide periodically.
By going through This Policy, you are accepting that your personal data may be handled as detailed here. Should you disagree with any part of this Privacy Policy, please refrain from using our Website or providing your Personal Data.
References to 'Game Lounge,' 'Us,' 'We,' or 'Our' in this document pertain to the Data Controller, which is Game Lounge Limited—a Maltese company with registration number C 53144, and based at Level 5, Spinola Park, Triq Mikiel Ang. Borg, St Julians, SPK 1000, Malta, also owning level-up-casino-australia.com.
Game Lounge carries out all personal data handling as outlined in this Privacy Policy in accordance with:
- The Maltese Data Protection Act (abbreviated as the 'DPA' under Chapter 586 of Malta's Laws) alongside any subsidiary rules issued under the DPA that may be updated occasionally, and
- Regulation (EU) 2016/679 of The European Parliament And of The Council, dated 27 April 2016, about the processing of personal data and the free flow of such data, which also repeals Directive 95/46/EC (commonly referred to as the GDPR).
The DPA together with GDPR are referred to collectively as the 'Data Protection Laws.'
Setting the ways and aims for processing Personal Data is Game Lounge’s responsibility, whereby it acts as the 'Data Controller' following the Data Protection Laws.
Definitions
Cookies
'Cookies' are basically small chunks of data saved on your device.
'Game Lounge Group' includes any entity with direct or indirect shareholding in Game Lounge, or entities in which Game Lounge holds shares, or even any sister company within the Group, where 'ownership' is defined as holding at least one share in the entity or the Group.
The Data Controller
Game Lounge Limited C53144 situated at Spinola Parks Level 5 Triq Dun Mikiel Ang Borg, St Julians, Malta.
DPO contact Email:
The Data Processor
'The Data Processor' refers to any natural or legal person, public authority, agency, or other bodies working on behalf of the controller when processing personal data.
The Data Subject
'The Data Subject' is you, the person to whom this personal data is related.
Personal Data
'Personal Data' is any detail that identifies you or relates to an identifiable person.
Usage Data
'Usage Data' refers to information that gets collected automatically via the website or third-party services. This can include IP addresses, time stamps of visits, the sequence of pages visited, and other technical details about the device or browser being used.
User
'User' is anyone navigating level-up-casino-australia.com—typically this matches the Data Subject unless specified otherwise.
Security
Game Lounge secures your Personal Data digitally using encrypted hard drives.
Personal Data Protection
Your personal data is protected with top-tier security protocols and systems. We are dedicated to safeguarding data via robust legal frameworks and high standards, only processing data when it's necessary due to legal grounds under GDPR.
Personal Data You Give Us
You may give us your personal by:
- Subscribing to our newsletter
- Filing the contact Us forms
Here's a breakdown of the specific data we request from you, whether required or optional, for each process you may partake in.
| Process Name | Mandatory personal data | Optional personal data |
|---|---|---|
| Contact form services | Name, email address, Usage data, and cookies data | None |
| Subscribing to our newsletter | Email address, Usage data, and cookies data | None |
Personal Data we gather from your device
We leverage Usage Data and Cookies to optimize our site and ensure you and your device receive content in the best format. For more insights on cookies, check out our Cookie Policy.
Basis for Legal Processing of Personal Data
| Process Name | Lawful basis for processing |
|---|---|
| Subscriptions | Consent |
| Contact form services | Legitimate interest and Consent |
Processing Data Derived from Our Legitimate Interests
There is a legitimate interest on our part when there's a business need to process personal data. In these cases, we make sure to safeguard all of your data, processing it in a fair manner that doesn't infringe upon your rights or interests.
Consent-based Processing
While consent is a legal basis for data processing, it's not the only one we may rely on. When we process data based on consent, and if you withdraw it, we'll assess if there are other legal grounds for processing your data and inform you as necessary.
To clear any potential confusion, if consent is the primary (or sole) basis for processing your data, you're entitled to withdraw it whenever—you'll need to do it in the same way you gave us consent.
When withdrawing your consent, write to us either at the given physical address or email, allowing us to check if another legal basis supports continuing to process your data without needing your consent.
If you decide against providing certain Personal Data we ask for, it could prevent us from delivering certain services, especially if consent is the primary requisite.
As a point of clarity, consent is not the sole basis we'd use for processing your personal data. The previous sections outline various legitimate grounds we might employ for processing data.
There may be instances where it’s necessary to use or store personal data for preventing data loss and safeguarding our or others' rights, privacy, safety, or property as aligned with our legitimate interests.
Other Purposes
We have obligations to retain Personal Data according to our Data Retention Policy. As GDPR doesn't set strict deadlines, we evaluate relevant EU or national laws indicating retention durations, retaining data for covered periods.
Data Retention
Upon expiry of retention periods per our Retention Policy, personal data is securely erased or anonymized, except for service notifications, which we keep until you communicate your disinterest.
For any doubts, further information about retention periods can be requested from us.
We keep your information safe for just the right time, mainly when it's necessary for legal reasons or to help run our business smoothly. Our systems are designed to protect against accidental or deliberate information loss, which might mean there’s a slight lag from when you delete data to when it gets completely wiped from all our systems.
Do We Share Your Personal Data?
To ensure we can provide you with the highest quality of service, we sometimes need to share your data with external partners.
| 3rd Party | Service | Place |
|---|---|---|
| Google Ireland Limited | Tools like Google Analytics, Google Tag Manager, and Google Drive help us monitor and understand how level-up-casino-australia.com is used, manage our site tags effectively, and securely store backups. | Ireland |
| Xtremepush | Xtremepush serves as our multi-functional tool for gathering insights, completing online forms, enabling push notifications, and conducting our marketing activities. | Ireland |
Distributing personal data to specific groups that need it for legitimate reasons.
In certain instances, we may share relevant data with Game Lounge members, staff, other sections of the company, or our partners and contractors to meet legal obligations or conduct our business.
- To administer offers and promotion;
- We closely inspect and evaluate our marketing strategies and trends, carry out market research, and engage in training.
- We are here to address your inquiries and ensure your rights concerning the GDPR are upheld.
- Your safety and rights are our priorities. We may share your data if it helps protect you, investigate fraud, or meet government requirements.
- Offering you secure and uninterrupted access to our site is one of our primary commitments.
- Standing firm in maintaining and asserting our legal rights when necessary.
- We communicate and adhere to the obligations set by regulators, laws, and authorities in various regions.
- Part of our responsibility is to deal with crime, find ways to prevent it, and bring offenders to justice.
- Our team is always here to help with support and to answer any queries or resolve any issues you might have.
The groups we share your personal data with, might include:
- Marketing Partners : These are platforms and associates like social media and business partners assisting us with campaigns, analysis, and marketing research.
- Marketing Consultants : Experts who offer their insights and advice to fine-tune our marketing tactics.
- Communication/Marketing Service Providers : They facilitate our interactions with you across various channels such as email, chat, messaging, and calls.
- Technical Support Providers : Providers that are crucial to the seamless operation of both the visible and hidden technical aspects of our website.
- Database Administrators : Individuals responsible for overseeing the security and efficiency of our databases.
- Cloud Service Providers : Entities that offer cloud infrastructure, providing us with essential storage and hosting solutions.
- Data Analytics and Business Intelligence Providers : These are the partners that help us make sense of data and support our strategic decisions.
- Game Lounge Group Companies : They offer various forms of assistance crucial for our operations.
- Professional Advisors : Our network of legal, financial, auditing, and insurance experts ensures we're compliant and secure.
- Payment Service Providers : Collaborators who handle your transactions seamlessly.
Occasionally, we may share your information with:
Third-party entities when necessary to: comply with legal requests or orders, prevent our website from being misused, defend against claims, or aid in fraud investigations.
Only when you've explicitly given consent to share your data with others will we do so.
Corporate restructuring : In business transitions, like mergers or sales, your data may also transition, guided by our privacy commitments. If such changes happen, expect to be informed through email or our site, as required by current regulations. We've established secure contracts with these partners, ensuring they respect your privacy and use the data appropriately.
Authorized sharing of personal data with third parties.
Beyond what’s stated in this Privacy Policy, your personal data may be shared within Europe or beyond, as needed under data protection laws or other relevant regulations. This includes sharing data with Game Lounge, law enforcement, marketing providers, auditors, and anyone involved in delivering products/services you've opted for.
Transferring data outside the EEA is handled with rigorous security measures, ensuring your privacy remains intact even when shared with our associates or business successors. We never allow third parties to access your data for their marketing unless you clearly agree.
Any authorized data sharing, whether within the EU or beyond, strictly follows data protection laws, ensuring confidentiality and secure handling by our service providers, aligning with GDPR guidelines.
Without your consent, we won't share your data for third parties' marketing.
Internet Communications
Remember, data sent online might cross borders, which could affect privacy levels. We cannot take responsibility for actions taken before we receive your data, such as those arising from use in countries with different data protection norms than the EU.
We aren't liable for data security issues during internet transfers unless explicitly covered by Maltese law.
Accuracy Of Personal Data
We strive to ensure the data we hold about you is accurate and up-to-date. You can check and update personal information we hold, subject to satisfactory identity verification, ensuring your privacy and security.
Links To Third Party Sites
Our website may contain links leading to other sites. Please be mindful that these sites have their own privacy practices, and it's prudent to read their privacy terms.
Transfer Of Data Outside Of The EEA
Data transfers outside approved regions like the EEA happen only with explicit consent, under contractual obligations, or when perfectly aligned with legal requirements.
For those times when data must go beyond EEA borders, within our group or partners, we guarantee protective measures are in place, equivalent to EEA standards. You can request a summary of these measures if needed.
To make sure your personal information stays protected, contracts with the EU Standard Contractual Clauses, also known as EU Model Clauses, are used. This means that any entity receiving your data must uphold the same levels of protection as they would be required to within the European Economic Area (EEA). If your data needs to be sent to the United States, it will only happen if the recipient is listed under the EU-U.S. Data Privacy Framework, which is a set of rules to safeguard personal data. We also perform a thorough check on the recipient to ensure they adhere to these standards.
Data Subject Rights
If you decide to exercise your rights over your personal data, Game Lounge is here to help. Sometimes, we will need to make sure it's you who is making the request before granting access. Here are your main rights, but do note that there might be exceptions to some of them:
- Access to your Personal Data
- You can request an electronic copy of your personal data or ask for it to be transferred to another party. This data will be provided in a format that is structured, widely recognized, and machine-readable.
- Should your personal data have errors, you have the right to request corrections to make it complete and accurate.
- In certain legal situations, you can ask for your personal data to be deleted or its processing to be restricted.
- You can also choose to restrict or object to how your personal data is being used for processing.
- The right to withdraw consent
- You have rights concerning decisions made by automated processes and profiling.
The Right to Lodge a Complaint
If you ever feel the need to raise concerns about data protection, you can reach out to the relevant supervisory authority. Since our primary base in the EU is in Malta, you would direct issues to the Maltese Information and Data Protection Commissioner (IDPC). While we encourage you to resolve matters with us first, you're free to contact the authority whenever needed.
Information We May Require From You
When you get in touch to exercise your rights, we might ask for information to verify it's really you. This helps protect your personal data from unauthorized access. Sometimes, we might need extra details to speed up our response to your request.
Response Time Limit
We try our best to respond to all genuine requests within a month's time. Occasionally, if your request is very detailed or if there are several requests, it might take a bit longer. If that's the case, we'll keep you informed throughout the process.
Other info about user data storage
To enhance your visit to our website, we provide features like a comparison tool and a sticky banner. When you interact with these, we use technology which stores certain interactions, like clicks or items added to the comparison tool, in your web browser's session storage. No personal data is processed through these features. We also save settings like whether your comparison tool is open, closed, or minimized, so your preferences are remembered for future visits.
Changes to this Privacy Policy
Game Lounge retains the ability to update our privacy policy at any time. We advise checking this page frequently to stay aware of any changes, by referring to the last update date. If any changes affect processes that were based on your consent, we will seek your renewed approval as necessary.